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Cancellation Policy

Cancellation Policy

Cancellation Charges for Individual Bookings

  • If cancelled 96 hours prior to the arrival date full refund will be processed. There will be 5% cancellation charges in case payment is done via Instamojo/Credit/Debit card.
  • If cancelled within 48-72 hours prior to check-in date, then the amount would be kept as credit which can be utilized for future bookings until 6 months from the cancellation date for all the participating hotels of UB Hotels.
  • Cancellation within 24 hours before the check-in will attract one night retention charges.
  • The mentioned amount can be adjusted against future booking as per the applicable tariff for the amended date.

For Groups / Special Celebration Dates & Long Weekends

  • 25% if cancelled forty five days in advance.
  • 50% if cancelled thirty days in advance.
  • 50% if few of the total booked rooms are cancelled.
  • 100% if cancelled fifteen days in advance or later.
  • Credit/Debit card cancellations will be charged 5% extra.

Confirmation / Cancellation Policy for Weddings and Large Celebrations

  • 25% of the total billing has to be made at the time of the confirmation of the booking.
  • 25% of the total billing has to be made 90 days prior to event.
  • 25% of the total billing has to be made 60 days prior to event.
  • 25% of the total billing has to be made 30 days prior to event.
  • If not complied with the above, the booking can be cancelled.
  • Full clearance of bill at the time of check-out.

In case of any cancellation:

  • Total advance paid will be retained if cancelled anytime between 3 months and 1 month prior to the date.
  • 100% retention to be charged if cancelled 1 month prior to the date of event.
  • In case of any cancellation the GST of 18% on the advance will have to be retained as it is to be paid by us to the authorities by the 5th of the next month.

Note

Any postponement of the booking will be treated as a cancellation and will be governed by the Cancellation Policy.

A group booking is defined as :

  • 2 rooms or more for hotels with an inventory of 4-10 rooms
  • 5 rooms or more for hotels with an inventory of 11-21 rooms
  • 10 rooms or more for hotels with an inventory of 22-90 rooms
  • Refunds only through cheque for bookings made by cash/cheque/bank transfer.
  • Online refunds for bookings made through the website usually take 7-10 working days.
  • Credit/debit card/ Instamojo online refunds will only be made against credit/debit card bookings and usually take 15 working days.
  • The original receipt must be presented for processing the refund.
  • Credit/debit card/ Instamojo cancellations will be charged 5% extra.